Find quick answers to common questions about booking, payments, cancellations, tour information, and using Coastal Connect. These FAQs cover the general process of planning and booking your tours through our platform.
Select your preferred tour, choose your date and number of travellers, then follow the booking steps to complete payment. Once confirmed, you’ll receive a digital ticket with your booking details. Each tour page includes specific information about inclusions and meeting points.
Most tours accept major credit and debit cards. Some operators may offer additional payment options at checkout. All payments are processed securely through our booking partners and confirmed instantly once approved.
Yes, after completing your booking you’ll receive an email confirmation containing your ticket, booking reference, and essential tour information. Keep this available on your phone for check-in. If you don’t receive it, check your spam folder or contact support.
Change requests depend on the operator’s policy for each tour. Some allow date changes or traveller adjustments, while others have fixed rules. Check the tour page for specific conditions or contact support to request assistance.
Yes, most tours allow group bookings, though limits vary by operator. For large groups or special event requests, contact support so we can help coordinate availability and any additional requirements.
Cancellation policies vary by operator. Each tour page displays a clear cancellation window and any associated conditions. Cancellations outside the permitted timeframe may not be eligible for refunds. Refer to your confirmation email or the tour listing for details.
To request a refund, follow the instructions in your confirmation email or contact support. Refund eligibility depends on the operator’s policy and the timing of your request. Approved refunds are processed back to your original payment method.
If a tour is cancelled due to weather, operational issues, or minimum numbers not being met, you’ll be offered a reschedule or full refund in line with the operator’s policy. You’ll receive notification by email or SMS with instructions.
Each tour page lists the exact meeting point, check-in instructions, and departure time. Your confirmation email also includes this information. Some tours offer hotel pickup; check the specific listing to see if this is available.
Required items can vary by tour, but common suggestions include sun protection, water, comfortable footwear, and weather-appropriate clothing. Some experiences may require swimwear, towels, or additional equipment. Refer to each tour page for detailed recommendations.
Many tours are family-friendly, though age requirements differ by operator and activity type. Each listing displays minimum ages or suitability notes. If unsure, check with the operator directly through the contact details provided.
Weather-related decisions are made by the operator on the day of the tour. Some activities may proceed with minor adjustments, while others may be rescheduled or cancelled for safety. You’ll be notified if your booking is affected.
A digital ticket presented on your mobile device is generally accepted. Your confirmation email will specify any requirements for printed tickets, though most operators accept mobile confirmations.
Food inclusions vary by tour. Some experiences include meals, snacks, or drinks, while others require you to bring your own. Check the “Inclusions” section on each tour page for specific details.
Accessibility depends on the operator, activity type, and location. Some tours accommodate guests with mobility needs, while others may have limitations. Always review the tour page or contact the operator if you have specific accessibility requirements.
After your tour, you may receive an email inviting you to share feedback. Reviews help future travellers choose the right experience and support operators in maintaining high-quality service.
If an issue occurred during your experience, contact support with your booking reference and a brief description of the problem. We’ll liaise with the operator to help resolve it as quickly as possible.
Coastal Connect is a tourism marketplace that helps travellers compare and book tours across Far North Queensland. We partner with verified operators to provide a secure booking process and a wide range of experiences in one place.
You can reach support by email or through the contact form on our website. Include your booking reference for faster assistance. Operators’ direct contact details are also included in your confirmation email for tour-specific questions.
Yes, all payments are processed securely through trusted gateways used by our booking partners. Coastal Connect does not store your card details, and all transactions are encrypted to protect your information.
