Last update: December 24, 2025
Coastal Connect FNQ (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website or make an enquiry or booking through our platform.
We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
We may collect personal information including:
Your name
Email address
Phone number
Booking details (such as tour selections, travel dates, and number of guests)
Any information you provide through enquiry or contact forms
Payment-related information (handled securely by third-party providers, not stored by us)
We only collect information that is reasonably necessary to provide our services.
We collect information when you:
Fill out a form on our website
Make a booking or enquiry using a booking widget
Contact us directly by email or phone
Browse our website (via standard analytics and cookies)
We use your personal information to:
Process and manage tour enquiries and bookings
Pass booking details to relevant third-party tour operators so they can deliver your experience
Communicate with you about your booking or enquiry
Improve our website, services, and customer experience
Meet legal and regulatory requirements
We do not sell your personal information.
We may share your information with:
Tour operators and experience providers you choose to book with
Third-party service providers, including:
Hero Travel (booking and reservation management)
Typeform (forms and customer enquiries)
Website hosting, analytics, and IT service providers
These third parties only receive the information necessary to perform their services and are required to handle your data securely.
Some providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected.
Our website uses cookies and similar technologies to:
Understand how visitors use the site
Improve performance and user experience
Track basic website analytics
You can disable cookies through your browser settings, although this may affect how the website functions.
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes secure systems, access controls, and trusted third-party platforms.
You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond within a reasonable timeframe.
We may contact you with information related to your enquiry or booking. If you receive marketing communications from us, you can opt out at any time using the unsubscribe option or by contacting us directly.
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Coastal Connect FNQ
Email: hello@coastalconnectfnq.com.au
